Gold Infinity Necklace with Heart-Shaped Clear Stone

Return and Refund Policy

HAMOR FLAVO LLC – Return & Refund Policy

Effective Date: February 5, 2026

At HAMOR FLAVO LLC, we strive to provide high-quality jewelry and ensure our customers are satisfied with their purchases. This policy outlines how we handle returns, refunds, and exchanges for items purchased from our online store.

1. Requesting a Return or Refund

If you are not completely satisfied with your purchase, you may request a return or refund. To do so, please follow the instructions in this policy carefully to ensure your request is processed smoothly.

2. Eligibility Requirements

To be eligible for a refund or exchange:

• Items must be unused, in their original condition, and in original packaging.

• Return requests must be submitted within 21 days of delivery.

• Proof of purchase, such as your order number or invoice, must be provided.

3. Items Not Eligible

The following items cannot be returned or refunded:

• Jewelry that has been damaged due to misuse or improper care.

• Orders returned after the 21-day period.

• Custom-made or personalized items, as they are specially created for you and cannot be resold.

4. Refund Processing

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed promptly.

5. Refund Method

Refunds will be issued to the original payment method used at checkout. Depending on your payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team immediately. We will provide instructions for a free return or replacement.

7. Cancelling an Order

Orders can be canceled before shipping. Once an order has been shipped, our return and refund process applies.

8. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are non-refundable.

9. Contacting Customer Support

For assistance with returns, refunds, or exchanges:

• Email: support@hamorflavo.store

• Phone: +1 270-763-8003

• Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

10. Policy Updates

HAMOR FLAVO LLC reserves the right to update this policy at any time. Any changes will be reflected on this page with a new effective date.

11. Return Address

Please send all returns to:
HAMOR FLAVO LLC
1221 S Renaissance Blvd NE
Albuquerque, NM 87107
USA